Returns, Replacements & Warranty Policy

Effective Date: June 16, 2026

Last Updated: June 16, 2026

At LIVSMRT, customer satisfaction is important to us. Our return, replacement, and warranty policies vary depending on the product category and are clearly mentioned on each product page. Please review the applicable policy before placing your order.

1. Product-Specific Return Policy

Every product page clearly specifies its return and replacement eligibility. Products may fall under one of the following categories:

Non-Returnable
7-Day Return
10-Day Return

Customers are advised to carefully review the product-specific policy before completing their purchase.

2. Non-Returnable Products

Products marked as Non-Returnable cannot be returned after delivery unless they are received in any of the following conditions:

Damaged during transit
Defective upon delivery
Incorrect item delivered

3. Used Products

Products that have been used, installed, altered, physically damaged, or affected by misuse are not eligible for return, replacement, or refund.

4. Damaged, Missing or Incorrect Products

If you receive a damaged, missing, or incorrect product, please follow these steps:

Record a complete unboxing video before opening the package.
Take clear photographs of the outer packaging and the product.
Report the issue within 48 hours of delivery by emailing support@livsmrt.com.

Claims submitted without supporting evidence or after the reporting period may not be eligible for approval.

5. Refund Policy

Returned products will undergo inspection after they are received.
Refunds will be processed only after successful verification and approval.
Approved refunds are generally credited within 3–7 working days to the original payment method.
Processing time may vary depending on your bank or payment provider.